When bosses ‘serve’ their employees, everything improves, research says

When managers create a culture where employees know the boss puts employees’ needs over his or her own, measureable improvements in customer satisfaction, higher job performance by employees, and lower turnover are the result, according to research by Robert Liden, Sandy Wayne, Chenwei Liao, and Jeremy Meuser, that has just been published in the Academy of Management Journal. —> Read More